FAQ'S

❓ 1. Where do you ship in the USA?

We ship to all states across the United States, including California, Texas, Florida, New York, Illinois, and many more. Delivery is available for both residential and business addresses within the U.S.

❓ 2. How long does delivery take in the USA?

Delivery typically takes 3–7 business days across the United States. In some remote locations, delivery may take up to 10 business days depending on the courier service.

❓ 3. Do you offer Cash on Delivery (COD)?

Currently, Cash on Delivery (COD) is not available in the United States. All orders must be paid securely online during checkout.

❓ 4. What payment methods do you accept?

We accept several secure payment options, including:

  • Credit / Debit Cards (Visa, Mastercard, American Express, Discover)

  • Apple Pay / Google Pay / Shop Pay

  • PayPal

All payments are processed securely through Shopify’s trusted checkout system.

❓ 5. Do you ship internationally outside the USA?

At the moment, Touhiinc focuses on shipping within the United States to ensure fast delivery and reliable customer service.

For international shipping inquiries, please contact our support team.

❓ 6. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the courier’s website in real time.

❓ 7. What is your return & refund policy?

We offer returns or exchanges within 7 days of delivery if the item is defective, damaged, or not as described.

Please contact our support team with your order number and photos of the issue so we can assist you quickly.

❓ 8. What if my product arrives damaged?

If your product arrives damaged or defective, we will provide a replacement or refund.

Please send us photos of the damaged item within 48 hours of delivery so we can resolve the issue promptly.